Meta goes all in on conversational commerce

Published: 2022-06-01

The way people communicate with businesses has shifted rapidly towards messaging services like WhatsApp, Messenger and Instagram Direct. Over one billion users connect with business accounts on these platforms every week, and this trend is expected to grow. The Conversations conference, hosted by Meta, on May 19th 2022 brought together businesses, developers, and partners to discuss building better experiences on messaging platforms and provide a better way for business communication.

Meta CEO Mark Zuckerberg on stage during the event. 1 billion users message businesses each week.