Meet your customers on their channels

Sorry, but email is the new fax.


Chat with us



Turn every customer interaction into a potential sale

Legacy customer support systems are not only built for email (yawn...), but they are also built for customer support. We believe that is a huge waste of potential.

The walled garden between customer support and sales should be a thing of the past. And this means that you need a platform built for the future - where support and sales goes hand in hand.

(Oh, btw, it does marketing too).





Brands embrace conversational commerce

Brands that have adopted conversational commerce have achieved significantly:

Longer

customer lifetime value

Higher

conversion rates

Faster

client service

Read how...

What if almost everyone opened your newsletters?

On WhatsApp it is possible to send push campaigns / newsletters to people who have opted in. We are consistently seeing opening rates of around 90% which can only be described as nothing short of awesome.

Our stellar user interface makes collecting opt-ins and sending newsletters (and other push messages) to your customers on WhatsApp very easy and intuitive. Use manual or automatic flows to collect opt-ins and segmentations.

“Tickets” are legacy - humans have conversations

On WhatsApp it is possible to send push campaigns / newsletters to people who have opted in. We are consistently seeing opening rates of around 90% which can only be described as nothing short of awesome.

Our stellar user interface makes collecting opt-ins and sending newsletters (and other push messages) to your customers on WhatsApp very easy and intuitive. Use manual or automatic flows to collect opt-ins and segmentations.





Get started quickly

1. Fill in a form

Standard questions such as company name, brand name, description, web site etc.

2. We setup your accounts

Not much to do here on your end.

3. Paste our script on your site

If you like you will use our smart button. But you can of course make your own.

4. Start chatting with your customers

Let's have a good talk!

We integrate with all E-commerce platforms

And more...

Features

Automation / bots

Save time by creating automated workflows.

Analytics

Track your performance with our analytics tools.

Canned responses

Don't reinvent the wheel. Use canned responses for frequently used messages.

Built in commerce

Delight customers by providing personal product recommendations. Drop products from your integrated product catalog into chat.

Single Sign On

Use your existing login accounts to reduce friction.

Smart buttons

Drag & drop our script to add well placed buttons that drive customers to chat.

QR-codes

Use our QR-code generator to easily create new codes.

Agent hand over

Agent routing. You can easily hand them over to appropriate team members.

Omni channel

Manage conversations across all messaging channels from our dashboard.

Business hours

Automatically toggle visibility of your smart button.

Channel filtering

Limit access to certain channels/pages on a per agent basis.

Newsletter

Easily collect opt ins and send newsletters with an outstanding 80 - 90% opening rate.

Where is my package?

Let logistic issues be taken care of by our bot. So that humans can handle the important conversations.

Segmentation

Use customer data to segment your audience and send targeted newsletters.


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Sweden
Soul Technology AB
Humlegårdsgatan 4
114 46 Stockholm

Spain
Soultech Europe S.L.
Av. Bulevar Príncipe Alfonso de Hohenlohe, 29602
Marbella
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