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Meet your customers on their channels

Sorry, but email is the new fax.


Chat with us



Brands embrace conversational commerce

Brands that have adopted conversational commerce have achieved significantly:
    1. Longer
      customer lifetime value
    2. Higher
      conversion rates
    3. Faster
      client service
    Read how...
    Meta 1 billion messages

    Turn every customer interaction into a potential sale

    Legacy customer support systems are not only built for email (yawn...), but they are also built for customer support. We believe that is a huge waste of potential.

    The walled garden between customer support and sales should be a thing of the past. And this means that you need a platform built for the future - where support and sales goes hand in hand.

    (Oh, btw, it does marketing too.)

    What if almost everyone opened your newsletters?

    On WhatsApp it is possible to send push campaigns / newsletters to people who have opted in. We are consistently seeing opening rates of around 90% which can only be described as nothing short of awesome.

    Our stellar user interface makes collecting opt-ins and sending newsletters (and other push messages) to your customers on WhatsApp very easy and intuitive. Use manual or automatic flows to collect opt-ins and segmentations.

    Tickets are legacy

    “Tickets” are legacy - humans have conversations

    We built our communication platform from the ground up on conversations, not “tickets”. This means chatting with your customers will come natural, just like when you are chatting with your friends. And very much unlike the experiences you get in legacy systems designed for email support.

    Our platform is omni-channel so that you don't have to think about from where your customers are chatting with you.

    Get started quickly

    Fill in a form

    1. Fill in a form

    Standard questions such as company name, brand name, description, web site etc.

    Sign contract

    2. Sign contract

    Just so we agree on what we want to do.

    We setup your accounts

    2. We setup your accounts

    Not much to do here on your end.

    Paste our script on your site

    3. Paste our script on your site

    If you like you will use our smart button. But you can of course make your own.

    Paste our script on your site

    4. Start chatting with your customers

    Let's have a good talk!

    We integrate with all E-commerce platforms

    ShopifyAskåsBrinkCentraMagentoDepictAlgoliaDoofinderFindifyWebflow
    And more...

    Features

    Automation / bots

    Automation / bots

    Save time by creating automated workflows.

    Analytics

    Analytics

    Track your performance with our analytics tools.

    Canned responses

    Canned responses

    Don't reinvent the wheel. Use canned responses for frequently used messages.

    Built in commerce

    Built in commerce

    Delight customers by providing personal product recommendations. Drop products from your integrated product catalog into chat.

    Single Sign On

    Single Sign On

    Use your existing login accounts to reduce friction.

    Smart buttons

    Smart buttons

    Drag & drop our script to add well placed buttons that drive customers to chat.

    QR-codes

    QR-codes

    Use our QR-code generator to easily create new codes.

    Agent hand over

    Agent hand over

    Agent routing. You can easily hand them over to appropriate team members.

    Omni channel

    Omni channel

    Manage conversations across all messaging channels from our dashboard.
    Business hours

    Business hours

    Automatically toggle visibility of your smart button.

    Channel filtering

    Channel filtering

    Limit access to certain channels/pages on a per agent basis.

    Newsletter

    Newsletter

    Easily collect opt ins and send newsletters with an outstanding 80 - 90% opening rate.

    Where is my package?

    Where is my package?

    Let logistic issues be taken care of by our bot. So that humans can handle the important conversations.

    Customer segmentation

    Segmentation

    Use customer data to segment your audience and send targeted newsletters.

    News and insights


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    © 2023 Soul Technology AB

    Visit us

    Sweden
    Soul Technology AB
    Gaffelgränd 1A
    111 30 Stockholm

    Spain
    Soultech Europe S.L.
    Avenida Duque de Ahumada 11 Local 4B
    Marbella
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