Meet your customers on their channels
Sorry, but email is the new fax.
Brands embrace conversational commerce
- Longercustomer lifetime value
- Higherconversion rates
- Fasterclient service
Turn every customer interaction into a potential sale
Legacy customer support systems are not only built for email (yawn...), but they are also built for customer support. We believe that is a huge waste of potential.
The walled garden between customer support and sales should be a thing of the past. And this means that you need a platform built for the future - where support and sales goes hand in hand.
(Oh, btw, it does marketing too.)
What if almost everyone opened your newsletters?
On WhatsApp it is possible to send push campaigns / newsletters to people who have opted in. We are consistently seeing opening rates of around 90% which can only be described as nothing short of awesome.
Our stellar user interface makes collecting opt-ins and sending newsletters (and other push messages) to your customers on WhatsApp very easy and intuitive. Use manual or automatic flows to collect opt-ins and segmentations.
“Tickets” are legacy - humans have conversations
We built our communication platform from the ground up on conversations, not “tickets”. This means chatting with your customers will come natural, just like when you are chatting with your friends. And very much unlike the experiences you get in legacy systems designed for email support.
Our platform is omni-channel so that you don't have to think about from where your customers are chatting with you.
Get started quickly
1. Fill in a form
Standard questions such as company name, brand name, description, web site etc.
2. We setup your accounts
Not much to do here on your end.
3. Paste our script on your site
If you like you will use our smart button. But you can of course make your own.
4. Start chatting with your customers
Let's have a good talk!
We integrate with all E-commerce platforms
Features
Automation / bots
Save time by creating automated workflows.
Analytics
Track your performance with our analytics tools.
Canned responses
Don't reinvent the wheel. Use canned responses for frequently used messages.
Built in commerce
Delight customers by providing personal product recommendations. Drop products from your integrated product catalog into chat.
Single Sign On
Use your existing login accounts to reduce friction.
Smart buttons
Drag & drop our script to add well placed buttons that drive customers to chat.
QR-codes
Use our QR-code generator to easily create new codes.
Agent hand over
Agent routing. You can easily hand them over to appropriate team members.
Omni channel
Business hours
Automatically toggle visibility of your smart button.
Channel filtering
Limit access to certain channels/pages on a per agent basis.
Newsletter
Easily collect opt ins and send newsletters with an outstanding 80 - 90% opening rate.
Where is my package?
Let logistic issues be taken care of by our bot. So that humans can handle the important conversations.
Segmentation
Use customer data to segment your audience and send targeted newsletters.
News and insights
Your guide to understand Conversational Commerce.
Today customers wants everything: amazing products, fast delivery, and plenty of choices. The solution to this It's called conversational commerce, and it's changing the way we shopand interact with brands.
The ultimate guide for creating effective WhatsApp Business Greeting Messages.
Learn how to create engaging WhatsApp Business greeting messages that leave a positive first impression on your customers. These automated messages set the tone for your relationship, improve customer experience, and provide marketing opportunities.
Accelerate Your Ecommerce Business through Whatsapp.
Say Welcome to the real game-changer for your ecommerce business: WhatsApp Business API! With an estimated 2.78 billion WhatsApp users in 2023, representing a rise of 15% or 367 million more users from 2022.
Visit us
Soul Technology AB
Gaffelgränd 1A
111 30 Stockholm
Spain
Soultech Europe S.L.
Avenida Duque de Ahumada 11 Local 4B
Marbella
