Legacy customer support systems are not only built for email (yawn...), but they are also built for customer support. We believe that is a huge waste of potential.
The walled garden between customer support and sales should be a thing of the past. And this means that you need a platform built for the future - where support and sales goes hand in hand.
(Oh, btw, it does marketing too.)
On WhatsApp it is possible to send push campaigns / newsletters to people who have opted in. We are consistently seeing opening rates of around 90% which can only be described as nothing short of awesome.
Our stellar user interface makes collecting opt-ins and sending newsletters (and other push messages) to your customers on WhatsApp very easy and intuitive. Use manual or automatic flows to collect opt-ins and segmentations.
We built our communication platform from the ground up on conversations, not “tickets”. This means chatting with your customers will come natural, just like when you are chatting with your friends. And very much unlike the experiences you get in legacy systems designed for email support.
Our platform is omni-channel so that you don't have to think about from where your customers are chatting with you.
Standard questions such as company name, brand name, description, web site etc.
Not much to do here on your end.
If you like you will use our smart button. But you can of course make your own.
Let's have a good talk!
Save time by creating automated workflows.
Track your performance with our analytics tools.
Don't reinvent the wheel. Use canned responses for frequently used messages.
Delight customers by providing personal product recommendations. Drop products from your integrated product catalog into chat.
Use your existing login accounts to reduce friction.
Drag & drop our script to add well placed buttons that drive customers to chat.
Use our QR-code generator to easily create new codes.
Agent routing. You can easily hand them over to appropriate team members.
Automatically toggle visibility of your smart button.
Limit access to certain channels/pages on a per agent basis.
Easily collect opt ins and send newsletters with an outstanding 80 - 90% opening rate.
Let logistic issues be taken care of by our bot. So that humans can handle the important conversations.
Use customer data to segment your audience and send targeted newsletters.
Let's delve into the world of conversational commerce today and discover how Soultech can be your helping hand to revolutionize chat-based selling. Welcome to join us on this exciting journey to enhance your selling skills!
In today's fast-paced world, seamless connectivity is crucial. We're thrilled to announce the launch of Soultech's mobile-friendly dashboard, revolutionizing your engagement with our platform. Stay effortlessly connected wherever you go!
If you're a forward-thinking retailer determined to take your e-commerce game to new heights, Soultech is your trusted partner.