Meet your customers on their channels
“The best business experience is to meet people where they are.” - Meta CEO Mark Zuckerberg, May 2022
Sorry, but email is the new fax.
Do you remember email? Well, people have moved on.
The fax machine was lurking around for a long time before companies started to question why they still had one. Yes, email will continue being a thing for long - but that is not where your customers want to be.
Email is too slow, too formal and has too much friction.
Turn every customer interaction into a potential sale
Legacy customer support systems are not only built for email (yawn...), but they are also built for customer support. We believe that is a huge waste of potential.
The walled garden between customer support and sales should be a thing of the past. And this means that you need a platform built for the future - where support and sales goes hand in hand.
(Oh, btw, it does marketing too.)
“Tickets” are legacy - humans have conversations
We built our communication platform from the ground up on conversations, not “tickets”. This means chatting with your customers will come natural, just like when you are chatting with your friends. And very much unlike the experiences you get in legacy systems designed for email support.
Our platform is omni-channel so that you don't have to think about from where your customers are chatting with you.
What if almost everyone opened your newsletters?
On WhatsApp it is possible to send push campaigns / newsletters to people who have opted in. We are consistently seeing opening rates of around 90% which can only be described as nothing short of awesome.
Our stellar user interface makes collecting opt-ins and sending newsletters (and other push messages) to your customers on WhatsApp very easy and intuitive. Use manual or automatic flows to collect opt-ins and segmentations.
Get started quickly
1. Fill in a form
Standard questions such as company name, brand name, description, web site etc.
2. We setup your accounts
Not much to do here on your end.
3. Paste our script on your site
If you like you will use our smart button. But you can of course make your own.
4. Start chatting with your customers
Let's have a good talk!
We integrate with all E-commerce platforms
Features
Automation / bots
Save time by creating automated workflows.
Analytics
Track your performance with our analytics tools.
Canned responses
Don't reinvent the wheel. Use canned responses for frequently used messages.
Built in commerce
Delight customers by providing personal product recommendations. Drop products from your integrated product catalog into chat.
Single Sign On
Use your existing login accounts to reduce friction.
Smart buttons
Drag & drop our script to add well placed buttons that drive customers to chat.
QR-codes
Use our QR-code generator to easily create new codes.
Agent hand over
Agent routing. You can easily hand them over to appropriate team members.
Omni channel
Business hours
Automatically toggle visibility of your smart button.
Channel filtering
Limit access to certain channels/pages on a per agent basis.
Newsletter
Easily collect opt ins and send newsletters with an outstanding 80 - 90% opening rate.
Where is my package?
Let logistic issues be taken care of by our bot. So that humans can handle the important conversations.
Segmentation
Use customer data to segment your audience and send targeted newsletters.
News and insights
Soultech Conversational Commerce Event
Soultech hosted an event at Epicenter in Stockholm, together with Meta and partners, to explore the topic of conversational commerce.
Meta all in on conversation commerce
The way people communicate with businesses has shifted rapidly towards messaging services like WhatsApp, Messenger and Instagram Direct. Over one billion users connect with business accounts on these platforms every week, and this trend is expected to grow. The Conversations conference, hosted by Meta, on May 19th 2022 brought together businesses, developers, and partners to discuss building better experiences on messaging platforms and provide a better way for business communication.
Why every company needs a c-com strategy 2023
E-commerce worldwide is facing perhaps its biggest paradigm shift in how companies reach their customers. While the pandemic led to explosive growth for many e-commerce businesses, customer acquisition costs also dramatically increased, threatening sales and growth.
