Meet your customers on their channels

“The best business experience is to meet people where they are.” - Meta CEO Mark Zuckerberg, May 2022


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Sorry, but email is the new fax.

Do you remember email? Well, people have moved on.

The fax machine was lurking around for a long time before companies started to question why they still had one. Yes, email will continue being a thing for long - but that is not where your customers want to be.

Email is too slow, too formal and has too much friction.

Turn every customer interaction into a potential sale

Legacy customer support systems are not only built for email (yawn...), but they are also built for customer support. We believe that is a huge waste of potential.

The walled garden between customer support and sales should be a thing of the past. And this means that you need a platform built for the future - where support and sales goes hand in hand.

(Oh, btw, it does marketing too.)

“Tickets” are legacy - humans have conversations

We built our communication platform from the ground up on conversations, not “tickets”. This means chatting with your customers will come natural, just like when you are chatting with your friends. And very much unlike the experiences you get in legacy systems designed for email support.

Our platform is omni-channel so that you don't have to think about from where your customers are chatting with you.

What if almost everyone opened your newsletters?

On WhatsApp it is possible to send push campaigns / newsletters to people who have opted in. We are consistently seeing opening rates of around 90% which can only be described as nothing short of awesome.

Our stellar user interface makes collecting opt-ins and sending newsletters (and other push messages) to your customers on WhatsApp very easy and intuitive. Use manual or automatic flows to collect opt-ins and segmentations.

Get started quickly

Fill in a form

1. Fill in a form

Standard questions such as company name, brand name, description, web site etc.

Sign contract

2. Sign contract

Just so we agree on what we want to do.

We setup your accounts

2. We setup your accounts

Not much to do here on your end.

Paste our script on your site

3. Paste our script on your site

If you like you will use our smart button. But you can of course make your own.

Paste our script on your site

4. Start chatting with your customers

Let's have a good talk!

We integrate with all E-commerce platforms

ShopifyAskåsBrinkCentra
Magento
DepictAlgoliaDoofinderFindifyWebflow
And more...

Features

Automation / bots

Automation / bots

Save time by creating automated workflows.

Analytics

Analytics

Track your performance with our analytics tools.

Canned responses

Canned responses

Don't reinvent the wheel. Use canned responses for frequently used messages.

Built in commerce

Built in commerce

Delight customers by providing personal product recommendations. Drop products from your integrated product catalog into chat.

Single Sign On

Single Sign On

Use your existing login accounts to reduce friction.

Smart buttons

Smart buttons

Drag & drop our script to add well placed buttons that drive customers to chat.

QR-codes

QR-codes

Use our QR-code generator to easily create new codes.

Agent hand over

Agent hand over

Agent routing. You can easily hand them over to appropriate team members.

Omni channel

Omni channel

Manage conversations across all messaging channels from our dashboard.
Business hours

Business hours

Automatically toggle visibility of your smart button.

Channel filtering

Channel filtering

Limit access to certain channels/pages on a per agent basis.

Newsletter

Newsletter

Easily collect opt ins and send newsletters with an outstanding 80 - 90% opening rate.

Where is my package?

Where is my package?

Let logistic issues be taken care of by our bot. So that humans can handle the important conversations.

Customer segmentation

Segmentation

Use customer data to segment your audience and send targeted newsletters.

News and insights


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