Do you remember email? Well, people have moved on.
The fax machine was lurking around for a long time before companies started to question why they still had one. Yes, email will continue being a thing for long - but that is not where your customers want to be.
Email is too slow, too formal and has too much friction.
Legacy customer support systems are not only built for email (yawn...), but they are also built for customer support. We believe that is a huge waste of potential.
The walled garden between customer support and sales should be a thing of the past. And this means that you need a platform built for the future - where support and sales goes hand in hand.
(Oh, btw, it does marketing too.)
We built our communication platform from the ground up on conversations, not “tickets”. This means chatting with your customers will come natural, just like when you are chatting with your friends. And very much unlike the experiences you get in legacy systems designed for email support.
Our platform is omni-channel so that you don't have to think about from where your customers are chatting with you.
On WhatsApp it is possible to send push campaigns / newsletters to people who have opted in. We are consistently seeing opening rates of around 90% which can only be described as nothing short of awesome.
Our stellar user interface makes collecting opt-ins and sending newsletters (and other push messages) to your customers on WhatsApp very easy and intuitive. Use manual or automatic flows to collect opt-ins and segmentations.
Standard questions such as company name, brand name, description, web site etc.
Not much to do here on your end.
If you like you will use our smart button. But you can of course make your own.
Let's have a good talk!
Save time by creating automated workflows.
Track your performance with our analytics tools.
Don't reinvent the wheel. Use canned responses for frequently used messages.
Delight customers by providing personal product recommendations. Drop products from your integrated product catalog into chat.
Use your existing login accounts to reduce friction.
Drag & drop our script to add well placed buttons that drive customers to chat.
Use our QR-code generator to easily create new codes.
Agent routing. You can easily hand them over to appropriate team members.
Automatically toggle visibility of your smart button.
Limit access to certain channels/pages on a per agent basis.
Easily collect opt ins and send newsletters with an outstanding 80 - 90% opening rate.
Let logistic issues be taken care of by our bot. So that humans can handle the important conversations.
Use customer data to segment your audience and send targeted newsletters.
Soultech hosted an event at Epicenter in Stockholm, together with Meta and partners, to explore the topic of conversational commerce.
The way people communicate with businesses has shifted rapidly towards messaging services like WhatsApp, Messenger and Instagram Direct. Over one billion users connect with business accounts on these platforms every week, and this trend is expected to grow. The Conversations conference, hosted by Meta, on May 19th 2022 brought together businesses, developers, and partners to discuss building better experiences on messaging platforms and provide a better way for business communication.
E-commerce worldwide is facing perhaps its biggest paradigm shift in how companies reach their customers. While the pandemic led to explosive growth for many e-commerce businesses, customer acquisition costs also dramatically increased, threatening sales and growth.